• Although we strive to provide natural products to as many countries as possible, we can not be responsible for changes in customs/import laws, levies, taxes and other restrictions of your country.
• When placing your order online, make sure to select N/A as the "State".  Choose carrier and method appropriately, such as USPS International, UPS Worldwide Expedited, Fedex International, etc.
• If you select "USPS International", you may be presented with "Flat Rate Envelopes". Please do not select, as this is only for documents or flat, unbreakable items.

Please select "Priority Mail International" (formerly known as "Airmail"), Express Mail International® (EMS) or similar. The Flat Rate Box is about the size of a shoebox (28 cm x 15 cm x 22 cm).

We reserve the right to adjust the shipping method to ship it appropriately.

Also if you wish to add insurance please write "Add Insurance" in the Special Instructions field.

If you need any help or have any questions about Insurance Rates please email sales@herbalhut.com.

• Only Visa, Mastercard, American Express or Discover is acceptable as payment method.

It is the responsibility of our customers to make sure that they are allowed to import nutritional supplements and herbs from the U.S.A. 

If the Customs in your country returns your order to us, either because you did not have the permission to import such supplements or because such supplements are banned in your country, we will refund to your credit card your total minus twice your shipping charge (as we must pay our carrier the same shipping charge to return your order back to us),  5 percent of the value of your order as the re-stocking fee, and any other charges incurred, such as quarantine fees or warehousing fees assessed by the customs in your country. 
Once again, please check with your country's customs, public health officials to make sure you are allowed to import nutritional supplements from the U.S.

Problem-Free Countries
Currently, we have not encountered any customs-related problems in regards to shipments going to:
Canada (click here for a list of the restrictions), Hong Kong, Ireland, Japan, Kuwait, Saudi Arabia, Singapore, Switzerland, and U.K.

Difficult Countries: 
We have had frequent problems in regards to orders shipped to:

• Australia and New Zealand: delays and unnecessary extra charges by Customs. Also, for DHEA you must have an import permit.
• Israel:  Our customers have been having problems receiving their order using DHL or Airborne, and as a result, we use Express Mail Post Office Mail for orders shipped to Israel.
• Taiwan: Import permission is required for supplements, or else the Customs will return your order to us.  Even though it is returned, they will still bill you for import duty.
• Most of Europe (except for Ireland,  U.K., Switzerland, and "almost" Netherlands): Almost all nutritional supplements are considered drugs, and will be returned by Customs. 
• Germany, Norway, Denmark, Sweden and Netherlands:  Please do not order Melatonin, DHEA (also Australia, Brazil, Canada), Pregnenolone, 5-HTP, or any type of HGH, as your order will not be shipped out.  If you are a Doctor or Pharmacist, and you have special permission to import nutritional supplements, please email your documents to us prior or after placing your order, as this will expedite the delivery of your order. Lately, we have not had any problems with orders going to Netherlands.
• Shipping suggestions for customers ordering from Austria, France, Germany:  If you have a relative or friend in Ireland, UK, Switzerland, or Netherlands you may fill out the shipping section with their name and address, and fill out the billing section with your name and address. We will ship your order to them. Later on, you can make arrangement with them to receive your order.

The following items are not allowed to be imported unless through your Doctor: