Q. Can you provide me with a
catalog?
A.
Although we sincerely
appreciate your interest in
all-natural products, we do not
produce a hard copy, paper catalog.
We save lots of trees that way! The
web site is a new medium and our
"catalog".
We sell too many items and
inventory and availability is
constantly changing.
You'll get a
better idea of what we're all
about if starting from our
home page,
www.herbalhut.com.
I recommend and encourage
you to use all of our
Search function. Should you
need any assistance
or cannot find an item,
please email us at
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Q. How do I
check the shipping charges?
A.
The
shipping charges are added in the
checkout process after you enter
your address. You need not
finalize order to check costs.
Sometimes the tables may not
recognize your shipping address
and give you a general shipping
charge. This mainly happens for
overseas orders. In these cases
we reserve the right to adjust the
shipping charges. We charge the
exact shipping costs as specified
in the
UPS and
USA
USPS/International
USPS published rates. You may
check their web site to check
shipping costs (click name). We
ship from Salisbury, MD 21804
USA.
Q. Web pages don't seem to look
right or text is hard to read.
How can I make them better?
A.
Although we try to provide a
comfortable shopping experience,
it is sometimes difficult to
convey the "message" considering
the many different types of
platforms available today. Here
are a few things you can try to
alleviate some problems. If the
text seems to small to read, some
browsers provide an option to
change the size of the default
fonts (in IE, select "View>Text
Size).
Q. Where can I obtain more
information?
A.
Your resource for
valuable information is located in
our "For
Your Info" section. Your
portal to articles, references,
glossary, testimonials, ailments
and symptoms, links, recipes,
news and lots more!
You can obtain more info on
product by clicking on its link--all product
names are underlined.
If you wish more product
information, just contact
and we may be able to help you or
refer you to the manufacturer.
Q. I have a
specific medical
condition/ailment. How or where
can I get my medical treatment
questions answered?
A.
Please understand that we
cannot prescribe, diagnose or
treat any disease or illness.
Questions pertaining to
nutritional intervention for the
prevention or treatment of a
disease cannot be answered
by us. Questions oriented
to prescribing or diagnosing an
illness are best addressed by a
healthcare practitioner.
Please view
our For Your
Information sections for
medical resources.
Q. Can I order using a check or
money order as a method of
payment?
A.
Yes, please view our Order Form
here
to print out and mail in.
Q. Do you
offer products for wholesale?
A. We wholesale the
following items:
Tea bags, Loose-leaf tea,
Fragrance Oils, Raw Materials,
Spices,
Vegetable Oils,
wholesale pricing is as listed
online. For
Bulk Herbs, pricing negotiable,
please email list your needs.
Q. Why do some
supplements have wording (a
disclaimer) that says: "This
statement has not been evaluated
by the FDA. This product is not
intended to diagnose, treat,
cure, or prevent any disease"?
A. This statement or
"disclaimer" is required by law
(DSHEA) when a manufacturer
makes a structure/function claim
on a dietary supplement label.
In general, these claims
describe the role of a nutrient
or dietary ingredient intended
to affect the structure or
function of the body. The
manufacturer is responsible for
ensuring the accuracy and
truthfulness of these claims;
they are not approved by FDA.
For this reason, the law says
that if a dietary supplement
label includes such a claim, it
must state in a "disclaimer"
that FDA has not evaluated this
claim. The disclaimer must also
state that this product is not
intended to "diagnose, treat,
cure or prevent any disease,"
because only a drug can legally
make such a claim.
Your Order
Q. How come when I click on the
Add to Basket icon nothing gets
added to my Shopping Cart?
A.
Most likely you are being
presented with some options to
choose, such as Size or Quantity
Options using a drop-down or
radio menu. One or more options
must be selected in order to be
added to your cart.
Q. I've lost
my password. Where do I go to
retrieve my password?
A.
Go here. Go
here to change your
login/password info.
Q. How can I
check the status of my order?
A.
Visit "My
Account" page to view order
status, order history, edit
profile, access My Wish List,
view and print out invoice and
access your address book.
Q. How
do I return products?
A.
We strive
to gain 100% of your
satisfaction. But some products
may not live up to your
expectations or we may ship the
wrong item! We offer this
simple returns policy. Simply
return any item(s) you are not
happy within 30 days of receipt.
A ten (10%) percent restocking
fee will apply to all returns
and you are responsible for the
return shipping charges, unless
we shipped the incorrect
item(s). Please use sturdy
packaging or the original
shipping containers and
insurance is recommended if
shipping via USPS. Ship returns
to:
herbalhut.com
410 Washington St.
Salisbury, MD 21804.
Please include a note with
reason of return, and action you
want us to take.
Please email
as soon as possible if what you
received is not to your
satisfaction. We will not accept returns after 30
days of receipt of product. Please provide a brief
explanation and the course of
action, i.e. credit/refund your
charge account or send check;
exchange for another item or if
broken, exchange for another
item. You must file a claim
with the carrier if arrived
broken and sent insured. Only
UPS includes free (covers up to
$100) insurance.